I also just have had a very, very, very bad experience and its still not over.  I was told if you have cable everything should be easy to hook up. Signed up at one price. Had an installer that came out never confirmed with me what my package was on her order or any potential problems before she started install.  At the end they ran a wire up the side of my house which I never had before and if would have been told before she started I would have told her to forget the install, then she wired two bedrooms that had cable before without wire all over the room, she ran from the one cable outlet that never had a hook up connected to it and ran wire along the floor at the baseboards, did the same thing in the other room, said the internet was working but never got the email to start sending.  Then at the end of the install was going over channels at which time I found out I was quoted incorrectly and was never given the prem channels written on my forms. So I had to be upgraded (cost me more $). Then the next day while using the phone I find out I have feedback so bad you can hardly use the phone.  A different tech person came out next day and fixed the problems with the wiring that was done wrong to begin with and got the email working (4-5 hours later) I was told well you may need a different phone to avoid the feedback.  Another problem (cost to me I have 3 cordless phones 6.0) if they would have said their is a possiblilty of this type of problem I would have told them forget it I don't want it.  I am also told working wireless on the house computers we really don't have faster service, no difference when I use it.  Anyway, the tech said I may need a phone that says void acceptable or something like that on the phone.  Well ATT does not sell any such thing on their web site yet this is still an UNACCEPTABLE PROBLEM.  If I can not resolve this issue tonight with a new phone I will be leaving ATT and making sure everyone I know and everyone in my neighborhood that just got this offer knows what type of experience I am having and have had with the new UVerse. So far I hate it and wish I had never changed.