Is anyone having a freezing problem with their Uverse? I have had 7 premise techs and 2 INR service techs working on my issue since installation three months ago.  They have changed the balin twice, tested inside coax several times, replaced RG, changed from coax to cat. 5 for the main feed to the RG, changed port on the VRAD card, changed the VRAD card in the fiber conversion box.  This weekend I have a service call to have cat. 5 ran to each television.  Just wondering if anyone has the same issue?

 

Thanks,

 

RP

I just got the service on 8-31 and I am having a freezing of the TV problem. So far they have changed my coax cable to Cat 5 but the TV still keeps freezing up on me. I can change the channel and come back the problem will clear up but this is not a good thing. I am going to keep working with U-verse but this drives me crazy.

I have seen some others on here with this problem, but usually changing the RG or changing to cat 5 has fixed the problem. Maybe some of the more experienced users or mods have another suggestion?

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I have no patience for the lazy and complacent society that we have become. Make an effort to fix it, or don't complain.

Wow and I thought I had it bad!  I'm waiting for Cat5 now on 2 TVs.

 

Looks like the only thing they didn't trade out were your STBs/DVR?  My DVR is a regular STB now, after the last visit here.

 

And I guess they have checked your distance?  (especially if they already changed your position in the VRAD)

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LOT8s Specialist and Home of the Wireless UFO Landing Pad
NOTE: I am NOT with AT&T no matter what you've heard; thank you, drive thru.
STANDARD DISCLAIMER APPLIES TO ALL POSTS --YMMV, YRMV, Take with a grain of salt!
No warranty is implied or given. No money-back guarantee.

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UVERSE DIRECT: 800-983-2811

Well here is an update to the freezing problem that seems to be affecting alot of Uverse customers.  On the last premise tech visit I had them run cat. 5 to all of my televisions.  I have 2 HD and 1 Standard.  The cat. 5 ran to all of the televisions helped a great deal but then I asked them to run cat. 5 to my RG.  Once the entire house was on cat. 5 including the RG almost all of my freezing issues subsided! Now as any of you know that have a networking or telecom background cat.5 is the best wire to use for IP streams next to fiber.  Double sheilded coax does not seem to work very well in my neighborhood.  This is fact because all of my neighbors that have Uverse using the builder installed coax have the same problem I did and our community is only 4 years old.  The change to cat. 5 was like night and day for my Uverse service.  There was still a slight freeze occurring but nothing major.  Watching the stats on the RG I noticed that most of the packet errors were corrected so not many were lost.  This definitely results in a more stable system.  Another interesting issue that we just happened to stumble across when I drove to the Vrad and crossbox is that the cat. 5 wires crossed from the service to the home were untwisted for more than 7 to 8 inches.  Almost all of the wiring in that crossbox were installed as such!  This was definitely a problem! The INR guys told me they were going to twist some of these pairs tighter including mine to see if this helped.  Wow what a difference! I now have maybe one or two freezes per week.  That is a vast improvement and almost perfect.  I can live with that!  The Vrad card was also replaced early in the troubleshooting process.  The fan inside the box was not producing enough air and in Texas circulation in any enclosure outside is a must.  The Vrad card probably fried because of the faulty fan. 

 

So those of you who are having the same issues and have wasted your time with several service calls for a premise tech get in contact with an ATT manager.  Demand that they run cat.5 throughout your house or you will no longer be a customer! Yes its a little bit expensive for them but MUCH LESS EXPENSIVE THAN RUNNING FIBER TO THE PREMISE like Fios or sending a tech to your house once a week.  ATT is going to have to eat the cost of running Cat. 5 if they plan to compete with Verizon Fios.  I have a 2 story home and it took only 4 - 5 hours to complete the job.  A one story home can be done in around 2 -3 hours in most cases. 

Did you have cat. 5 run from the service box to the RG and all TV's?

Houston, me too.  Did they just leave your house?  They just called to say they're on my way here and I'm having a big problem with coax.  I have a manager's number that I am to call if they refuse, again.  So hopefully it will get resolved once and for all.  The money spent on all those truck rolls and calls when they could have fixed you up the first time.  You're not on the West side, are you?

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rpena007 wrote:

Well here is an update to the freezing problem that seems to be affecting alot of Uverse customers.  On the last premise tech visit I had them run cat. 5 to all of my televisions.  I have 2 HD and 1 Standard.  The cat. 5 ran to all of the televisions helped a great deal but then I asked them to run cat. 5 to my RG.  Once the entire house was on cat. 5 including the RG almost all of my freezing issues subsided! Now as any of you know that have a networking or telecom background cat.5 is the best wire to use for IP streams next to fiber.  Double sheilded coax does not seem to work very well in my neighborhood.  This is fact because all of my neighbors that have Uverse using the builder installed coax have the same problem I did and our community is only 4 years old.  The change to cat. 5 was like night and day for my Uverse service.  There was still a slight freeze occurring but nothing major.  Watching the stats on the RG I noticed that most of the packet errors were corrected so not many were lost.  This definitely results in a more stable system.  Another interesting issue that we just happened to stumble across when I drove to the Vrad and crossbox is that the cat. 5 wires crossed from the service to the home were untwisted for more than 7 to 8 inches.  Almost all of the wiring in that crossbox were installed as such!  This was definitely a problem! The INR guys told me they were going to twist some of these pairs tighter including mine to see if this helped.  Wow what a difference! I now have maybe one or two freezes per week.  That is a vast improvement and almost perfect.  I can live with that!  The Vrad card was also replaced early in the troubleshooting process.  The fan inside the box was not producing enough air and in Texas circulation in any enclosure outside is a must.  The Vrad card probably fried because of the faulty fan. 

 

So those of you who are having the same issues and have wasted your time with several service calls for a premise tech get in contact with an ATT manager.  Demand that they run cat.5 throughout your house or you will no longer be a customer! Yes its a little bit expensive for them but MUCH LESS EXPENSIVE THAN RUNNING FIBER TO THE PREMISE like Fios or sending a tech to your house once a week.  ATT is going to have to eat the cost of running Cat. 5 if they plan to compete with Verizon Fios.  I have a 2 story home and it took only 4 - 5 hours to complete the job.  A one story home can be done in around 2 -3 hours in most cases. 

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LOT8s Specialist and Home of the Wireless UFO Landing Pad
NOTE: I am NOT with AT&T no matter what you've heard; thank you, drive thru.
STANDARD DISCLAIMER APPLIES TO ALL POSTS --YMMV, YRMV, Take with a grain of salt!
No warranty is implied or given. No money-back guarantee.

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UVERSE DIRECT: 800-983-2811

Update--tech is here and said his orders are to restore my service that I have a total outage!  What!  I called the Tier 2 number and they are trying to track the manager for approval or credit to my account for $75 per drop!  Will report back...

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LOT8s Specialist and Home of the Wireless UFO Landing Pad
NOTE: I am NOT with AT&T no matter what you've heard; thank you, drive thru.
STANDARD DISCLAIMER APPLIES TO ALL POSTS --YMMV, YRMV, Take with a grain of salt!
No warranty is implied or given. No money-back guarantee.

---

UVERSE DIRECT: 800-983-2811

I didn't even think about this before, but I had a problem with my upstairs TV freezing constantly at first. It ended up just being the cable jack that had been installed my Dish when I first got them. They had just put a crappy connection between the cable and the actual jack that my coax was attached to. This is another possibility for those of you having this problem.

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I have no patience for the lazy and complacent society that we have become. Make an effort to fix it, or don't complain.

They re-did (is that a word?) last time; tech that was here found more than one connector on the wall plate or behind that didn't get changed out.  He changed out all the connectors on the coax again.

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LOT8s Specialist and Home of the Wireless UFO Landing Pad
NOTE: I am NOT with AT&T no matter what you've heard; thank you, drive thru.
STANDARD DISCLAIMER APPLIES TO ALL POSTS --YMMV, YRMV, Take with a grain of salt!
No warranty is implied or given. No money-back guarantee.

---

UVERSE DIRECT: 800-983-2811