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deesmac wrote:

I finally heard from my states Attorney General (CT). They have contacted ATT about my audio drop complaint and are waiting to hear from them. From what jazz reports things don't look to promising, yet I believe the more complaints that reach the upper management the better for us.

Come on everybody out there with the audio drops, give your states AG something to do. Send them an email stating your problem, they will help.

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Do you have a draft of the email you sent, might make it easier from a consistency standpoint if we were all saying the same thing.  Just a thought.

jmillrod,

My complaint at the MO Attorney General's office is still an open case and I think it would be a untimely to post it here pending possible future litigation. However I will say that it basically states that AT&T U-Verse is portraying/selling their service as advanced TV which includes surround sound and they actually are not delivering the product as stated. An analogy would be if a car was sold as getting 30mpg and actually only got 15...! How long do we think that would go on? My last contact did say that they were "working on it" without success at that point. My thinking is that IF (and I hope this doesn't come to it) they are ultimately unable or appear unwilling to repair the glitch that there could be a case made for either AG's offices around the country or a private law firm to file suit and request refunds and damages on behalf of ALL the affected users of the service. It would be a fairly big deal considering the bad PR and financial costs to AT&T. I hope that someone at AT&T realizes this and gets it fixed and soon though. I wouldn't want to be the employee who has to explain to the CEO how it got to that point. If it went the other way then all of us here would have to decide if we wanted to be involved. I would be happy to discuss it elsewhere than here on the AT&T site via my email which is [edited-pm poster for email].

For the record, I posted my email address earlier on this page to allow communication between those of us who are affected by the drops outside this AT&T site. This has been deleted/edited by AT&T for "security or privacy" reasons. I apologize if anyone was inconvenienced. I am open to ideas which would allow site users to communicate privately and unscreened by the company if anyone desires to do so.

It is a shame that the actual employees who might fix this issue were as diligent and timely in addressing the technical repair of " DROP 2.0." while monitoring this site as well.

Actually the forum is run by Lithium Technologies and the moderator is not an AT&T employee.

Lithium's guidelines are fairly well set that no personal information can be posted.

Know you are just trying to help the cause that we all want fixed.

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wwhjazz wrote:

I am open to ideas which would allow site users to communicate privately and unscreened by the company if anyone desires to do so.

 

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We could create a facebook group ...